Warranty Policy

This Warranty Policy ("Policy") governs the expectations, limitations, and resolution terms related to all purchases made through https://www.savvyconsultantgroup.com ("Website"), operated by Savvy Consultant Group LLC ("Savvy Consultant Group," "Company," "we," "us," or "our"). This Policy consolidates warranty-like commitments, customer expectations, and our final-sale position for digital, physical, service-based, and technology products under a unified standard.By making a purchase or using our Website, you agree to the terms below.

1. General Warranty Scope

We aim to deliver high-quality digital, physical, and technology-based products and services. However, unless expressly stated in a signed agreement or written contract, all sales are final and no warranties or guarantees are provided.This Policy exists to clarify our approach to quality, to outline how we resolve issues, and to set fair expectations while keeping our business protected.

2. Digital Products and Downloadables

All digital purchases (e.g., toolkits, templates, courses, videos, PDFs, and guides) are considered fully delivered upon purchase. Therefore:

-No returns or refunds will be issued once access has been granted

-No warranties are made regarding specific business outcomes or suitability

-Support is provided on a best-effort basis for file access or usability issues

3. Coaching, Consulting & Strategic Services

Our coaching and consulting programs are delivered through scheduled live sessions, recordings, or customized strategy documents. Due to the time and value involved:

-All purchases are final and non-refundable once services begin

-No guarantees or warranties are made regarding client results or revenue outcomes

-Rescheduling policies apply and are governed by the client agreement or session guidelines

4. White-Labeled Technology Platforms

For clients using our white-labeled SaaS or software platforms:

-Subscriptions are billed monthly or annually and are non-refundable after activation

-Platform access and features are provided "as-is" and "as-available"No implied warranties exist beyond the stated features of the tool

-Support will be provided either directly or via our white-label partner’s support portal

-If your service is interrupted for more than 5 consecutive business days due to system errors under our control, you may request credit or a service extension at our discretion.

5. Physical or Dropshipped Products

We offer a limited satisfaction commitment on select physical products sold and fulfilled through third-party dropshipping partners.

-Defective, incorrect, or damaged items may be eligible for a replacement or store credit

-You must notify us within 5 calendar days of receipt, including photographic evidence

-We do not guarantee availability of replacement stock

-Shipping delays, buyer’s remorse, or incorrect sizing are not covered

Returns must be pre-authorized and completed within 14 calendar days of approval.

6. Affiliate Products

Products promoted via affiliate links are sold by third-party vendors.

We do not:

-Fulfill or ship these products

-Guarantee their performance or condition

-Accept responsibility for returns, warranties, or customer service issues

-Customers must consult the affiliate seller’s own warranty, refund, or support policies.

7. Unauthorized or Duplicate Transactions

If you believe you were charged in error, please contact us immediately at [[email protected]]. If we verify a duplicate or unauthorized charge, we will promptly process a refund or reversal.

8. Submitting a Request

For any warranty-related concerns, including damaged physical goods or extended software outages, contact us at [[email protected]]

Subject Line: Warranty Support Request

Include: Order number, product name, issue description, and supporting documentation

9. Processing Time

Valid claims will be processed within 15–30 business days from the date we receive all required documentation. Any store credit or service accommodation is issued at our sole discretion.

10. Contact Information

Savvy Consultant Group LLC

Columbus, Ohio, USA

Email: [email protected]

Website: https://www.savvyconsultantgroup.com